Confirmation Message Templates for Every Scenario
A well-written confirmation message does more than reassure—it guides, clarifies, and sets expectations. Whether you’re confirming a booking, a subscription, or a password change, the structure and tone matter. Below are ready-to-use templates for different situations, grouped by purpose and type. Use them to streamline communication and reduce confusion.
1. Order Confirmation Messages
E-commerce Purchase (Email)
Subject: Order Received – #{{ORDER_ID}}
Body:
Hi {{NAME}},
Thanks for your order! We’re getting it ready and will let you know once it ships.
Order Summary:
- Item(s): {{ITEM_LIST}}
- Total: {{TOTAL}}
- Estimated Delivery: {{DATE}}
Need help? Contact us at {{SUPPORT_EMAIL}}.
E-commerce Purchase (SMS)
Your order #{{ORDER_ID}} is confirmed. Expected delivery by {{DATE}}. Track it here: {{TRACKING_LINK}}
2. Appointment Confirmation Messages
Healthcare Appointment (Email)
Subject: Appointment Confirmation – {{DATE}} at {{TIME}}
Body:
Hi {{NAME}},
Your appointment with Dr. {{DOCTOR_NAME}} is confirmed for {{DATE}} at {{TIME}}.
Location: {{CLINIC_ADDRESS}}
Need to reschedule? Call us at {{PHONE}}.
Service Provider (SMS)
Hi {{NAME}}, your haircut appointment at {{SALON_NAME}} is set for {{DATE}} at {{TIME}}. Reply Y to confirm, N to cancel.
3. Event Registration Confirmations
Webinar or Virtual Event (Email)
Subject: You’re In! Event Confirmation – {{EVENT_NAME}}
Body:
Thanks for registering, {{NAME}}. Here’s what you need to know:
Event: {{EVENT_NAME}}
Date: {{DATE}}
Time: {{TIME}}
Access Link: {{LINK}}
Add it to your calendar and be ready a few minutes early.
Workshop (SMS)
Hi {{NAME}}, your spot for {{EVENT_NAME}} on {{DATE}} at {{TIME}} is confirmed. Details: {{LINK}}
4. Reservation Confirmations
Restaurant Booking (Email)
Subject: Table Reserved – {{RESTAURANT_NAME}}
Body:
Your reservation for {{NUMBER}} guests on {{DATE}} at {{TIME}} is confirmed.
Location: {{ADDRESS}}
Please arrive on time. Let us know if you’re running late: {{PHONE}}
Hotel Booking (SMS)
Your stay at {{HOTEL_NAME}} is confirmed for {{CHECK_IN}} to {{CHECK_OUT}}. Check-in time: {{TIME}}. Address: {{ADDRESS}}
5. Subscription Confirmations
Newsletter Signup (Email)
Subject: Welcome to {{BRAND}}
Body:
Thanks for signing up, {{NAME}}! You’re now on our list for updates, tips, and special offers.
No spam. Just value. Unsubscribe anytime.
SMS Subscription (SMS)
You’re subscribed to {{BRAND}} alerts. Expect 2–4 messages/month. Reply STOP to opt out.
6. User Account Confirmations
Account Creation (Email)
Subject: Your Account Is Ready
Body:
Hi {{NAME}},
Welcome! Your account has been created successfully.
Username: {{USERNAME}}
Log in anytime at {{LINK}}. Forgot your password? Reset it here: {{RESET_LINK}}
Password Change (Email)
Subject: Password Changed
Body:
Hi {{NAME}},
Your password was changed on {{DATE}}.
If this wasn’t you, secure your account immediately: {{SECURITY_LINK}}
7. Payment Confirmations
Payment Success (Email)
Subject: Payment Received – {{AMOUNT}}
Body:
Hi {{NAME}},
We’ve received your payment of {{AMOUNT}} for {{PRODUCT/SERVICE}}.
Transaction ID: {{ID}}
Date: {{DATE}}
Need a receipt? View/download here: {{LINK}}
Payment Received (SMS)
Your payment of {{AMOUNT}} was successful. Ref: {{ID}}. Thank you!
8. Feedback/Survey Confirmations
Survey Completion (Email)
Subject: Thanks for Your Feedback!
Body:
We appreciate your input, {{NAME}}. Your feedback helps us improve.
If you’d like to share more, feel free to reach out at {{SUPPORT_EMAIL}}.
Survey Completion (SMS)
Thanks for your feedback! We value your thoughts.
Tips for Writing Confirmation Messages
- Use plain, direct language.
- Include key details: date, time, item, or amount.
- Add contact info or links for support.
- Keep SMS under 160 characters.
- Align tone with your brand voice—friendly, professional, or casual.
Every confirmation message should reduce uncertainty. These templates can be customized to your needs, helping ensure clarity and trust with every interaction.
